Yorky
RIP 21/01/2024
- Joined
- 3 Oct 2016
- Local time
- 3:43 AM
- Messages
- 16,220
A few years ago I bought an external SD card reader for my desktop computer (mine was bought before they came with card readers built in). I got it home, cut open the sealed hard plastic container to find that the internal slot was not aligned with the external slot so the SD card would not enter.
Of course, I took it back to the shop.
The first thing they said was "You've cut open the packaging". Of course I've cut the packaging, how else would I know that it's faulty?
More staff were called, three in all, and then the manager who made the decision that the product should be replaced.
They brought me a new one, similarly packed in hard plastic. I asked them to cut the package open to check that it wasn't faulty. "We can't do that". I confirmed that if it wasn't faulty then I would take it. "But if it is faulty and you don't take it, we cannot then return it to the shelves with damaged packaging".
I realised at this time that I was flogging a dead horse so I requested, and obtained, a refund.
Of course, I took it back to the shop.
The first thing they said was "You've cut open the packaging". Of course I've cut the packaging, how else would I know that it's faulty?
More staff were called, three in all, and then the manager who made the decision that the product should be replaced.
They brought me a new one, similarly packed in hard plastic. I asked them to cut the package open to check that it wasn't faulty. "We can't do that". I confirmed that if it wasn't faulty then I would take it. "But if it is faulty and you don't take it, we cannot then return it to the shelves with damaged packaging".
I realised at this time that I was flogging a dead horse so I requested, and obtained, a refund.