Supermarket Online Orders

morning glory said:
Perhaps its only Tesco's that does the substitute for same price or cheaper not Ocado.

I buy the delivery pass each year from both Tesco and Ocado - I buy wine from Tesco so its easy to reach the £40 minimum! So I often use both Tesco and Ocado in the same week and sometimes more than once. I also use them to shop for the family when I'm away as well as using them at my friend's house. So sometimes I'm doing two orders to different addresses on the same day!
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I've got delivery passes for Tesco (any day) and Sainsbury's (mid-week). I get my main shopping from Tesco, but Sainsbury's are sometimes cheaper plus they have some brands that our online Tesco do not stock. I was going to stop getting their delivery pass, but some of Sainsbury's charges are quite a lot more expensive for reasons that I cannot understand. Tesco can be a pain too. I can see our huge local Tesco from my front room, but because I live north of the main road my shopping comes from 30 miles away. If I lived the store side of the road, my shopping would come from there, and they have far more choice. As I said, I order the heavy stuff online because I cannot carry much, and if I go to the local store by car, it can take over an hour because of the traffic, no matter what time of day, even though it is so close!!!

Price matching is strange too. Tesco is normally cheaper, but on one occasion my shopping from Sainsbury's was £10.65 cheaper than Tesco. However, Sainsbury's no longer match prices, but if they substitute from their own brands they will give vouchers for the difference. As for refunds, I find with Tesco that if I give stuff back to the driver, it takes ages to get a refund from them, and it's quicker to take the item with the receipt back to the store across the road.
 
I have to confess that I've never ordered my grocery shopping online. I hate other people choosing my veg for me and the idea of someone substituting things out.. No thank you. Even in the UK I didn't use it yet I order online all the time, just not my grocery shopping.

Here in Australia the main 2 supermarkets will both deliver to my house, yet I can't get couriers or the postie to deliver to my house! I still haven't user them though.
 
I'm too OCD about produce as well to order my produce from a local grocery, and let's not even get into proteins. As Craig mentioned, we've ordered mushrooms we can't get locally, but only after extensive research about where to order by moi, as well as cold water oysters, his chilies and a few other things now and again.
 
I don't order often from supermarkets, but I've rarely had any problems. There was one occasion when we ordered twelve bottles of Orkney Dragonhead Stout from Tesco, only to find that they didn't actually have the stuff, so they substituted Belhaven Stout, which is (at least in my view) undrinkable filth. I asked the delivery fellow if he wouldn't mind taking it back and he was fine with that. We got refunded pretty much straight away.

In truth, most of my online shopping is for beer. Generally speaking, I find it better to order direct from the brewery rather than general or even specialist retailers. There are a few good sites, the best of which is Beers of Europe, which is a bit of a misnomer because they sell beer from all parts of the globe, as well as wine and spirits.

Just a note on Ocado. To discover whether they deliver to you, you have to register. I duly registered, only to find that they don't deliver to where I live. They then bombarded me with emails begging me to put in my first order!
 
When they first started online shopping, Tesco were the only ones that would deliver to our area. The others all refused. I did phone one and ask, because they certainly delivered to houses 3/4 mile away and was told they only delivered to areas where it was deemed safe! Luckily times have changed and they all now deliver to our estate.
 
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