Supermarkets

[epicuric]

Our nearest Morrisons has an excellent fish counter, better than Tesco and Sainsburys. Sainsburys announced yesterday that they will be closing all of their meat, fish and deli counters. A sad move, pushing consumers towards pre-packed produce, but good news for independents.

 

[Burt Blank]

No idea who M&S is, but... enjoy.

Christmas Main Courses | Food To Order | M&S

 

[Windigo]

Christmas Main Courses | Food To Order | M&S View attachment 49935View attachment 49936View attachment 49937View attachment 49938

That looks pretty impressive for ready made dinners

 

[Burt Blank]

The M&S staff and Waitrose partners get the pick of the left over stock with sell by dates that will not carry till reopening after the hols. Organic Bronze Turkeys for £5 standing Rib £6.50 etc . It was Mrs B's job to oversea her staff in removing the food 2 hrs before the store shut. She would then price it for the partners.

 

[Burt Blank]

That looks pretty impressive for ready made dinners

The catalog is for orders. It amazed me that when Mrs B worked there an average of 3/5% would be paid for and never collected. This is Waitrose & Partners

 

[MrsDangermouse]

Argh! I'm getting more and more disillusioned with Ocado since the M&S link-up.
I've just had the notification that today's order is on its way but they had to make a substitute...ok that's fine, I understand that occasionally substitutions are needed. But I ordered plain flour and rather than just sending me a different brand of plain flour, no they substituted it with the same brand of self raising flour!

 

[Burt Blank]

Argh! I'm getting more and more disillusioned with Ocado since the M&S link-up.
I've just had the notification that today's order is on its way but they had to make a substitute...ok that's fine, I understand that occasionally substitutions are needed. But I ordered plain flour and rather than just sending me a different brand of plain flour, no they substituted it with the same brand of self raising flour!

Oh dear Mrs D, don't order toilet paper or they may sub the Sun Newspaper.

 

[TastyReuben]

Argh! I'm getting more and more disillusioned with Ocado since the M&S link-up.
I've just had the notification that today's order is on its way but they had to make a substitute...ok that's fine, I understand that occasionally substitutions are needed. But I ordered plain flour and rather than just sending me a different brand of plain flour, no they substituted it with the same brand of self raising flour!

Kroger pulls that crap all the time - absolutely zero logic in what their substitution is. It's why I stopped curbside pickup after a while.

 

[Burt Blank]

It's why I stopped curbside pickup after a while.

Every cloud has a silver lining my son.

 

[MrsDangermouse]

But on the positive side, at least I'm finally managing to get some crème fraiche!

 

[Burt Blank]

 

[Burt Blank]

 

[Burt Blank]

Carly Marie
I used to pick people’s shopping and once I was called into see my manager who had just had a complaint by a customer because he thought we were being ‘funny’ with his substitute. It was many years ago and very early in the morning and the customer wanted Zoo magazine. I subbed it with Farmers Weekly because I just thought of animals....
Zoo magazine was the men’s magazine wasn’t it, no wonder he thought we were having a laugh!! It was a genuine mistake on my part!

 

[Morning Glory]

Argh! I'm getting more and more disillusioned with Ocado since the M&S link-up.
I've just had the notification that today's order is on its way but they had to make a substitute...ok that's fine, I understand that occasionally substitutions are needed. But I ordered plain flour and rather than just sending me a different brand of plain flour, no they substituted it with the same brand of self raising flour!

I had this a while back but successfully made rough puff pastry with the S.R. flour. What did you intend using the plain flour for?

BTW I'm very disillusioned with Ocado. No way can I book a Christmas delivery. Plus, the M&S stuff has far too much ready prepared produce.

 

[mjd]

Argh! I'm getting more and more disillusioned with Ocado since the M&S link-up.
I've just had the notification that today's order is on its way but they had to make a substitute...ok that's fine, I understand that occasionally substitutions are needed. But I ordered plain flour and rather than just sending me a different brand of plain flour, no they substituted it with the same brand of self raising flour!

I'm not familiar with that supermarket but have used online shopping for years due to my health problems. I became friendly with the supervisor over the online shopping team and she got to know my likes/dislikes. She could shop for me as well as I would shop for myself so my orders were never wrong and substitutions, when necessary, were done correctly.

Now, I live in a smallish town with just a WalMart and Aldis. WalMart opened their online shopping earlier this year and it's been hit or miss. I know one of the employees who does an excellent job but I cannot choose her to shop for me. I never allow subs and I don't order things that I want to look at first (produce, meat, poultry). The reality is many people at the stores are young and just don't know how to shop the way a person who is a cook or baker or even a parent shops. It has only become more difficult since COVID-19 because they are trying to keep up.

So, I have no magic answers for you. I would just recommend you call the store, get a manager on the line and find out how to avoid this problem in the future. They want your business so they'll find a way to make it a good working relationship. Or, they should! Crossing my fingers for you.