I love the mug
The sad thing is...they don't make those any longer, and I'm a definite butterfingers - I've dropped those about six times this season alone, and I'm terrified I'm going to break one.
Kudos to Harrod's customer service, BTW. they're great. MrsT wanted me to find out if the coffee, since it's labeled "After-Dinner Coffee," might be decaf, so I emailed them.
Now, American department store customer service, I'd have likely gotten a one-sentence, terse reply, with no salutation or signature: "No, it is not decaf."
Harrod's sent me a three-paragraph reply, explaining that it isn't decaf, why it isn't decaf, and apologizing for it not being decaf, and sincerely wishing that we're able to enjoy the coffee regardless.
A response like that warranted a reply from me, assuring them that we'd enjoying it just fine, and we'd just relabel it "After-Rising" coffee in our minds.
That got me another half-page email, commending us on our creativity and adaptability!
Gotta love it!
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