We decided to have lunch at Brio today because I have been carrying around a gift card for years.
Started out with appys of a flatbread Margharita and beef carpaccio. The flatbread should have been called crackerbread but Craig said it was okay. The carpaccio is pictured below. The dark center is a red and green leaf lettuce salad, and the triangles are the same thing as the pizza crust, but actual crackers. They tasted much better as crispy crackers instead of a pizza crust that was a tiny bit soggy from the toppings. The carpaccio and the bread fresh from the oven in the center of the table were the best part of the meal. We've always loved their take on carpaccio and still do.
Craig got spaghetti bolognase for his main. Again, he said it was okay. I ordered a small plate risotto with mushrooms and shrimp and got the below.
Obviously not risotto and it had so much black pepper that it was spicy and was unpleasant to eat such that I took 2 small bites of the rice and pushed it away.
We have eaten at Brio previously and enjoyed it, but never at this location. I should have known there was going to be a problem because the waiter had to look at our menus when we ordered and we even had to point out the flatbread.
Also, Craig ordered a diet Coke and then I ordered a Coke, waiter said okay, and then I thought I heard him mumble something under his breath about Pepsi as he was writing down our orders. I stopped him and asked if they had Coke or Pepsi. I don't really care, but Craig does, so we ended up getting bottled mineral water.
He messed up our plates both times he brought them, giving me Craig's and him mine.
After he brought our main and came back to grate cheese on Craig's, he NEVER came back to check if our food was okay. He went to the other 2 tables he had besides us, but never even looked our way. Craig tried hand signaling him, then calling out to him twice, and finally 1 of the other 2 tables pointed out to him that we were trying to get our attention.
I ended up asking for manager because I was seriously ticked off by then. Told him all of the above. We ended up getting our whole meal comped even though I repeatedly told him multiple times we wanted to pay for the food we actually ate, just not for the risotto that wasn't. So, I still have the gift card to continue to carry around.