I mentioned somewhere on here having to get my old Apple TV box returned to the living. Here’s how setting up an appointment with one of their Geniuses at the closest store went:
First, I googled how to get my Apple TV serviced, and it sent me to Apple Support. Went there, clicked a handful of links, and it offered to chat me up via a support bot.
Got going with that, went through about a dozen texts back and forth, named the day that I wanted to bring it in…”Sorry…beep beep…AppleChatBot cannot schedule appointment on 5 Aug…beep boop…date is too far out…please have AppleChatBot select more recent date…clicky click…”
I figured I’d wait a couple of days and try again, so I saved the link.
Tried the link today…link had expired. Went back out to Apple Support, started the chat, bot started in with the questions.
This time, due to dynamic IPs, it thought I was in a city almost three hours away. I had to go around and around to get it to select my closest store.
Then I request a 5 Aug appointment - “AppleChatBot is sorry…beep beep…AppleChatBot cannot schedule appointment that far out…beep boop…AppleChatBot suggests scheduling for 8 Aug…clicky click…”
I explained 8 Aug was farther out than 5 Aug, and after several more questions, it gave up and recommended I call the store directly.
I called the store…ApplePhoneBot sent me a link to schedule an appointment.
Wonder of wonders…I was able to schedule an appointment for the 5th, though I did have to go around and around with my location and repeated attempts to send me to every Best Buy in the state of Ohio first.