Had a feeling it was something like that.The company we have been using for many years have decided they want to concentrate on 'corporate' with multiple sites so do not want to do business with us any longer. The cleaner originally left her job to work for them, thinking she would have permanent employment but because they don't want to work for us any more they let her go, so she came in to fight for her job. She was told where she needs to improve and we have supported her as much as we possibly can, give her a chance, but she just doesn't know how to clean.
We should have gone to a small local business but the powers that be don't want to get involved with another company as they cost, in my opinion worth it, but it isn't my decision so hey ho..
Is she open to being left a check list of jobs? Regular ones and rotating extras? Sounds like she needs a lot of supervision