Rocklobster
Legendary Member
A few years ago we had a problem with our deli meter. The bill skyrocketed for no reason. After a few different frustrating calls where nobody wanted to do anything, we finally reached a lady who believed our story and took it further up the customer service ladder. They agreed to come and replace the meter.2 y ago I had a saga with an excess el bill, numerous calls, emails and visiting several offices, over several weeks, finally it was approved, as the meter numbers were undisputable.
But it was a ( exhausting) saga.
Hope you manage better and sooner than I did. Best of luck!
I had a friend/regular customer who is a gas fitter and he shut the natural gas off and the meter was still running. They wouldn't believe me. So, when the contractor came to change the meter, he removed the old one and placed it in the back of his van. I was in the parking lot at the time and his son, who was his helper, said "Uh, Dad. The old meter is still running in the back of the van." We took a video of it with my phone. Finally, after a couple of weeks they agreed to adjust our gas consumption based on the previous years' bills for the same time period. It ended up being almost a thousand dollars.
One of the callers tried to convince my wife that the reason our bills were higher was because it was colder that year than previous and maybe we are opening our doors too much.
Have you ever wanted to reach into the phone and grab somebody by the throat?
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